Request deletion
Start in the Fleet app or email privacy@fleet.com from the address or phone number on your account. We will confirm when the 30-day period begins.
FleetAccount
Delete your Fleet account
You can request deletion at any time. We keep your account and data for 30 days in case you change your mind. If you log in during that period, we cancel the deletion and keep the account.
Accounts stay recoverable for 30 days after you request deletion.
How it works
A 30-day window before permanent deletion
Deletion is not instant. We deactivate your account first, then wait 30 days before we erase it.
30-day hold
Your account is deactivated. You cannot book trips or unlock vehicles. Your profile, trip history, and payment methods stay stored so we can restore them if you come back.
Permanent deletion
If you do not log in within 30 days, we delete your account and personal data. This cannot be undone.
What we delete after 30 days
Once the hold ends, we erase the personal information tied to your Fleet account, including:
- Your profile, name, phone number, and email
- Saved places, app preferences, and login credentials
- In-app trip history that is no longer needed for billing or disputes
- Payment method tokens stored for future bookings
What we may keep
Ghanaian law and safety rules mean some records can outlast the account. We keep only what we still need, then delete or anonymise it when that need ends:
- Transaction and tax records, typically up to seven years
- Safety, accident, insurance, or fraud records for the relevant claims period
- Outstanding fees, damage charges, or amounts you still owe
- Information we must keep to enforce our Terms or a legal obligation
Before you continue
Finish trips and settle what you owe
Deletion does not cancel an active rental or wipe an unpaid balance. Close those first so we can complete the request.
We may delay deletion until trips, fees, and investigations are resolved.
- End any open scooter trip, car rental, or coach booking
- Pay outstanding fares, deposits, fines, or damage charges
- Download receipts you may need for your own records
- If you drive or list vehicles as a Fleet Partner, ask about partner-account closure separately
How to request deletion
The Fleet app is the fastest way. If you have already uninstalled it, email us and include the phone number or email on the account.
- In the Fleet app, go to Profile or Settings, then Delete account.
- Or email privacy@fleet.com with the subject “Account deletion request”.
Changed your mind?
Log in to Fleet within 30 days of your request. Signing in cancels deletion and keeps the same account. After 30 days, you would need to create a new account.