Customer support
Questions about your account, a scooter ride, car booking, payment, or refund.
Email supportsupport@fleet.com
FleetContact
How can we help?
Choose the team that best matches your question. Include the details listed below so we can understand the issue and respond clearly.
We aim to respond within one business day
Fleet Partner
Own a vehicle? Ask about listing requirements and the Fleet Partner app waitlist.
Contact partnershipspartners@fleet.com
Safety and privacy
Report a safety concern or ask how Fleet handles your personal data.
Contact privacyprivacy@fleet.com
Help us help you
Include the right details in your message
Please do not email passwords, PINs, full card numbers, or mobile-money security codes. Fleet support will never ask for them.
- Your Fleet account phone number or email
- Booking, trip, or payment reference if available
- Vehicle registration or listing reference for partner enquiries
- Photos and a short description for damage or safety reports
Business and city partnerships
For corporate mobility, hospitality, transport integration, universities, or city programmes, contact our partnerships team.
partners@fleet.comLooking for a quick answer?
Review rental eligibility, safety, payments, and account rules before contacting support.